Bedcandy Frequently Asked Questions
ALL YOUR QUESTIONS ANSWERED
Shipping
Q: How are domestic (AU) packages shipped?
A: All AU orders are dispatched via Australia Post tracked delivery, to ensure the safety of your order. This does mean that a signature is required for the delivery, but the postal worker will not know the contents of the box.
Q: How discreet are domestic (AU) orders?
A: All AU orders are discreetly packaged in either unmarked boxes or jiffy bags depending on size of the order. Only the address label and a return address are visible. The name “Bedcandy” and any contents information does not appear anywhere.
Q: Can I use a different courier for my order?
A: This may be possible, though we advise against it. Please contact customer services before ordering to inquire. Note: alternative couriers will have a higher delivery charge, and if they do not have order tracking we may be unable to help you in the event of misplaced delivery.
Q: How are international packages shipped?
A: We dispatch international orders with Australia Post International. However, when shipping to the rest of the world a Customs declaration is required. It will list the contents as “Electrical vibratory massage apparatus” or “Articles of rubber” depending on the product, and give a total weight of the package. We advise customers with concerns to check their local postal services terms and conditions first.
Q: How long do orders take to arrive?
A: Orders once shipped will have tracking available via Australia Post. This tracking will show an estimated delivery time frame.
Orders & Shopping
Q: Can I cancel my order after I place it?
A: You can cancel your order for any reason within the 48hr period, please contact us immediately for assistance. A full refund will be given for any orders that have not been dispatched. If the goods have already been dispatched, unfortunately a refund will not be issued.
Q: I don’t have a PayPal account can I still purchase items from the website?
A: Yes you can use your credit or debit card to make payments to PayPal without an account.
Q: What Payment methods can I use?
A: You can use your credit or debit card to make payments at the checkout.
Q: I accidentally ordered the wrong item/colour how do I change this?
A: Please contact us immediately for assistance
Q: I am having issues with creating an account.
A: Please contact us for assistance
Q: I am having trouble using a voucher/discount code
A: Please contact us for assistance
All Products
Q: Can I return my purchase if I’m not satisfied with it?
A: No, we are unfortunately not able to accept returns without a fault or defect.
Q: My product is faulty/defective, how do I return my item/receive a replacement?
A: Please contact us detailing your order number and also the issue you have experienced with your product at.
Q: Is my product waterproof?
A: Most Bedcandy products are fully waterproof, but this is not always possible. Please refer to each product’s details page.
Q: How do I store my item?
A: Please store your item in a cool, dry area, out of direct sunlight. Products should not be stored in contact with other products, especially products made by other companies. If your product contains batteries, please remove batteries after use or cover batteries with battery isolator provided. Rechargeable items should be partially charged when placed into storage to best extend battery life.
Q: I have lost the USB lead or mains adapter for my product, how do I obtain a new one?
A: We have replacement parts directly purchasable from our Essentials Page, for all other enquires regarding USB and mains adapters please contact customer service regarding your issue and they can assist you further.
Q: Is wholesale purchasing available?
A: Some Bedcandy products are available to purchase wholesale for business owners. Please contact customer service to arrange a wholesale account.